Rotherhithe Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Rotherhithe Storage. By making a booking, placing items into storage, or otherwise using our service, you agree to be bound by these terms. Please read them carefully before entering into any agreement. These terms are intended to be clear and practical, while also reflecting the obligations that apply to storage services in the UK.

For the purposes of this document, “we”, “us” and “our” refer to Rotherhithe Storage, and “you” or “customer” refers to the person or business entering into the storage agreement. These terms apply to all storage units, temporary storage arrangements, and related services offered under the Rotherhithe storage service. If any part of these terms is found to be unenforceable, the remainder will continue to apply.

We reserve the right to update these terms from time to time. Any revised version will apply from the date it is published or otherwise notified to you. It is your responsibility to ensure that you remain aware of the current version before continuing to use the Rotherhithe storage service. Where a change materially affects your rights or obligations, we will act reasonably and in accordance with applicable consumer law.

1. Booking Process

To begin a booking, you must provide accurate and complete information, including your full name, contact details, and the type of items you wish to store. We may also request proof of identity, proof of address, or business registration details where appropriate. A booking is only considered accepted when we confirm availability and issue a written confirmation or equivalent electronic notice.

Availability may depend on unit size, access arrangements, security conditions, and any operational requirements at the time of booking. We may decline a booking if we reasonably believe that the items proposed for storage are unsuitable, unlawful, hazardous, or inconsistent with these terms. The Rotherhithe storage terms require that all information given at booking is truthful and kept up to date.

It is your responsibility to choose a unit size that is suitable for your needs. Any guidance provided by us is indicative only and does not amount to a guarantee that all items will fit or be stored safely if your declared requirements are inaccurate. If you request changes after booking, including a different unit, access term, or service level, any such change is subject to availability and may affect the price.

2. Access, Use and Customer Obligations

When using the storage service, you must ensure that items are packed, labelled, and stored in a safe manner. You must not overload shelving, block access routes, or place items in a way that creates a risk to people, property, or adjoining stored goods. You agree to use reasonable care at all times and to comply with any lawful instructions issued for safety, security, or operational reasons.

You must not store any item that is prohibited by law, dangerous, flammable, explosive, toxic, perishable, living, stolen, counterfeit, or otherwise unsuitable for storage. If we discover that prohibited items have been stored, we may take any reasonable steps necessary to protect the premises and other customers, including removal, disposal, reporting to relevant authorities, or termination of the agreement. Any costs arising from your breach may be charged to you.

You are also responsible for ensuring that your goods are appropriately insured if you require cover beyond any limited protection expressly agreed in writing. Unless we state otherwise, we do not provide full insurance for the replacement value of your goods. The Rotherhithe storage service is designed to provide secure storage facilities, but risk management and insurance remain important responsibilities of the customer.

3. Payments, Charges and Deposits

All charges are payable in advance unless we agree otherwise in writing. Fees may include storage rent, admin charges, security deposits, late payment charges, cleaning fees, removal costs, or other service-specific charges. Prices may be stated inclusive or exclusive of VAT, depending on the arrangement and the way the service is advertised or contracted. Where VAT applies, it will be charged in accordance with UK tax rules.

You must pay all sums by the due date stated on your invoice or payment schedule. If a payment method fails, is reversed, or is declined, you remain responsible for the outstanding amount. We may suspend access to your unit, withhold the release of goods, or terminate the agreement where payment is overdue. Any reasonable debt recovery costs incurred in collecting unpaid sums may also be recovered from you, to the extent permitted by law.

We may review and adjust our prices from time to time. Any change to recurring storage charges will normally take effect only after notice has been given, and such notice will be provided within a reasonable period before the new rate applies. If you continue using the Rotherhithe storage service after the revised charge becomes effective, you will be deemed to have accepted the new pricing unless mandatory law provides otherwise.

4. Cancellations, Termination and Vacating the Unit

You may cancel a booking before your storage start date, subject to any non-refundable fees or administrative costs that have already been incurred. If you are a consumer and have entered the agreement at a distance or off-premises, any statutory cancellation rights that apply under UK consumer law will remain unaffected, except where an exemption or service-specific rule lawfully applies. We will not seek to limit your statutory rights.

If you wish to end the agreement after storage has commenced, you must give us notice in the manner and within the timeframe stated in your booking confirmation or invoice terms. Unless otherwise agreed, charges will continue until the end of the applicable notice period and until all goods have been removed, the unit has been cleared, and any keys, access cards, or entry devices have been returned. The Rotherhithe storage terms and conditions require that the unit be left clean and empty.

We may terminate the agreement immediately if you breach these terms, fail to pay amounts due, provide false information, store prohibited goods, or engage in conduct that threatens safety, security, or lawful operation of the premises. Where termination occurs, we may restrict access until outstanding issues are resolved, subject always to applicable law. If goods remain after termination, we may exercise any rights available to us under the contract and under UK law.

5. Liability, Risk and Limitations

We will use reasonable care and skill in providing the storage service. However, to the fullest extent permitted by law, we will not be liable for loss or damage caused by events outside our reasonable control, including but not limited to fire, flood, storm, power failure, theft by third parties, public disorder, industrial action, or acts of God. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Where we are liable for direct loss or damage caused by our breach or negligence, our liability may be limited to the amount paid by you for the affected storage period, or such other amount as is reasonable and lawful in the circumstances. We do not exclude liability for matters that cannot be excluded under the Consumer Rights Act 2015 or other applicable UK legislation. In all cases, you are expected to take reasonable steps to protect your own property and to mitigate any loss.

We are not responsible for loss arising from inherent defects in stored items, inadequate packaging, moisture-sensitive materials, infestation introduced by your goods, or deterioration caused by the nature of the items themselves. You remain solely responsible for the condition, value, legality, and suitability of the goods placed into the Rotherhithe storage service. Any claim for loss or damage must be supported by evidence and notified to us within a reasonable time.

6. Waste Regulations, Disposal and Environmental Compliance

You must comply with all applicable waste regulations when using our storage facilities. This includes, where relevant, the Environmental Protection Act 1990, waste duty of care requirements, and any local or national rules concerning disposal, recycling, transfer, or handling of waste materials. Storage units must not be used as a dumping ground for rubbish, unwanted packaging, hazardous waste, electrical waste, oils, chemicals, or materials that require specialist disposal.

If you leave waste, abandoned items, or items that are reasonably believed to be waste, we may remove, store, segregate, recycle, or dispose of them as necessary. Any such removal or disposal may be carried out at your expense, and you may be liable for associated labour, transport, handling, environmental, or regulatory costs. The Rotherhithe storage service may also report serious waste breaches to the relevant authorities where required by law.

You are responsible for ensuring that any items brought into storage have been lawfully acquired, transported, and deposited. If your goods include materials subject to special control, you must disclose this in advance and obtain our written consent before storage. Failure to comply with waste and environmental obligations may result in immediate termination of the agreement and recovery of all related costs.

7. Security, Inspection and Safety

We may implement security procedures, access controls, inspection protocols, and safety checks for the protection of the facility and its users. You agree to comply with reasonable identification checks and to follow any site rules that are issued for safety or operational reasons. We may inspect a unit where we reasonably believe there has been a breach of these terms, a safety risk, or a legal or regulatory issue requiring intervention.

Except where required by law or in an emergency, we will act reasonably and, where practical, attempt to give notice before entering or arranging access to your unit. If there is an urgent risk to people or property, we may take immediate steps without prior notice. Any inspection does not create an obligation for us to verify the condition, value, or adequacy of your goods, and no such inspection should be interpreted as a guarantee of safety or fitness.

You must promptly notify us of any accident, incident, damage, infestation, contamination, or suspected security breach affecting your storage unit or stored items. Failure to do so may affect our ability to investigate and may reduce or eliminate any claim you might otherwise have. The storage service depends on prompt reporting and cooperation from all users.

8. Ownership, Authority and Third-Party Goods

By placing items into storage, you confirm that you are the owner of the goods or that you have full authority from the owner to enter into the storage agreement. If you store goods belonging to a third party, you remain responsible for ensuring that you have lawful permission to do so and that the arrangement does not infringe any rights or obligations owed to that third party. We will not be responsible for disputes between you and any owner, co-owner, lender, insurer, or beneficiary of the goods.

If we receive a claim from a third party alleging ownership, encumbrance, or entitlement to goods in your unit, we may freeze access or require evidence of your authority before releasing items. This is to protect against wrongful release and to ensure compliance with legal obligations. Any costs we incur in addressing competing claims may be charged to you where the claim arose through your act, omission, or misrepresentation.

You warrant that the goods are not subject to seizure, legal restriction, or any arrangement that would prevent lawful storage or removal. If you are acting for a company, partnership, or other organisation, you confirm that you have authority to bind that entity to the agreement. The Rotherhithe storage terms apply equally whether the customer is an individual or a business, subject to any mandatory consumer protections.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you reside in Scotland or Northern Ireland, any mandatory consumer protections or local legal rights that apply to you will not be removed by this clause. Nothing in these terms affects any rights you may have under statute that cannot legally be waived.

Any dispute arising under the Rotherhithe storage service shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. Before starting formal proceedings, we encourage the parties to attempt to resolve issues promptly and in good faith, but this does not prevent either party from seeking urgent relief where necessary to protect property, safety, or legal rights.

These terms constitute the entire agreement between us in relation to the storage service, except where any additional written agreement, booking confirmation, or statutory obligation applies. If we do not enforce a right immediately, that does not mean we have waived it. Headings are included for convenience only and do not affect interpretation. The terms remain in force until terminated in accordance with their provisions.

10. Final Provisions

Any notice required under these terms may be given in writing or by electronic means where reasonably acceptable. If any provision is held invalid or unenforceable, the remainder of the agreement shall continue in full force. No person other than the customer and us has any rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise.

By continuing to use the Rotherhithe storage service, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that the information you provide is accurate and that you will act responsibly when storing, accessing, and removing goods. These terms are intended to support safe, lawful, and reliable storage arrangements for all users.

Rotherhithe Storage thanks you for taking the time to review these terms. Please keep a copy for your records and refer back to them whenever your booking details, payment obligations, or storage needs change. Continued use of the service indicates your acceptance of the current terms.