Storage Rotherhithe Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Rotherhithe provides storage, removal, collection, delivery and related services. By making a booking, using our website, or engaging our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or using any of our services.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company requesting or using our services.

We, us, our means Storage Rotherhithe, being the provider of storage and removal services.

Services means any storage, removal, transport, loading, unloading, packing, unpacking, or related services that we agree to provide.

Goods means the items and personal property that you ask us to store, move or handle.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

Scope of Services

We provide storage services and removal services, including but not limited to collection and delivery of goods to and from our storage facilities, packing and unpacking assistance, and local and regional removals. The precise scope of the services we provide to you will be as described in our written quotation or booking confirmation.

Any additional services requested after the initial booking may be subject to extra charges and may require a revised quotation or separate agreement.

Booking Process

You may request a quotation for services by contacting us and providing accurate information about the goods, the properties involved, access details, dates and times, and any special requirements. Quotations are based on the information you provide. If that information is inaccurate or incomplete, we reserve the right to amend or withdraw our quotation or adjust our charges accordingly.

A booking is not confirmed until we have accepted your request and issued a booking confirmation. We may require a deposit or part payment before confirming the booking. We reserve the right to refuse any booking at our absolute discretion.

You are responsible for ensuring that the details on the quotation and booking confirmation are correct. If you notice any errors, you must inform us as soon as possible so that we can review and, if necessary, revise the booking.

Customer Obligations

You agree to:

Provide us with full and accurate information about the services required, including the volume and nature of the goods, access and parking arrangements, and the addresses for collection and delivery.

Arrange suitable parking or access for our vehicles where possible, and obtain any necessary permits or permissions from building managers or local authorities.

Ensure that the goods are properly packed, secured, and ready for collection unless you have arranged for packing services with us.

Be present or represented by a responsible adult at the agreed times for collection and delivery so that instructions can be given and access can be provided.

Comply with all applicable laws and regulations relating to the goods and the premises where services are carried out.

Payments and Charges

Our charges are set out in the quotation or confirmation provided to you. All quoted charges are exclusive of any additional charges that may become payable under these Terms and Conditions, such as charges for waiting time, extra labour, packing materials, or additional journeys.

Unless otherwise agreed in writing, payment for services is due in advance or on the day of service before unloading, or as specified in the invoice. For ongoing storage, payment is normally required in advance for each storage period.

We accept payment by the methods stated on our invoices or booking communications. You are responsible for ensuring that payments are made on time and in the correct amount. If payment is not received by the due date, we reserve the right to:

Charge interest on overdue amounts at a reasonable commercial rate; and

Withhold, suspend or cancel services, including refusal to release goods from storage until all outstanding amounts are paid in full.

All charges are subject to change. However, once a booking is confirmed, the agreed price will not be changed except where you request additional services, where information supplied was incorrect or incomplete, or where circumstances beyond our control result in extra costs.

Cancellations and Amendments

You may cancel or amend your booking by giving us reasonable notice. Any cancellation or amendment must be communicated to us as soon as possible.

Cancellation charges may apply as follows, unless otherwise agreed in writing:

If you cancel more than seven days before the scheduled service date, we may refund any deposit paid, subject to reasonable administrative costs.

If you cancel between two and seven days before the scheduled service date, we may charge up to fifty per cent of the quoted price.

If you cancel less than forty eight hours before the scheduled service date, we may charge up to one hundred per cent of the quoted price.

Where you request changes to dates, times, addresses or the scope of services, we will try to accommodate your request but cannot guarantee availability. Changes may be treated as a cancellation and new booking, and revised charges may apply.

Access, Delays and Customer Caused Costs

You must ensure that we have safe and reasonable access to the premises for collection and delivery, including suitable parking for our vehicles as close as possible to the entrance. If access is restricted, unsafe or significantly different from that described at the time of quotation, additional charges may apply to cover extra time, labour or equipment.

If we are delayed in carrying out the services due to circumstances within your control, including but not limited to lack of access, goods not being ready, or waiting for keys, we may charge for waiting time at our standard hourly rates or as otherwise stated in our tariff.

We are not liable for failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control, including traffic conditions, road closures, accidents, severe weather, industrial action, or other unforeseen circumstances.

Excluded and Prohibited Items

We do not accept for storage or removal any of the following items unless we have expressly agreed in writing in advance:

Explosives, firearms, weapons, ammunition or any other dangerous or illegal items.

Flammable or hazardous substances including gas bottles, paint, solvents, chemicals, or asbestos.

Perishable goods or any items requiring controlled temperature or special storage conditions.

Animals, plants or other living organisms.

Cash, negotiable instruments, securities, jewellery, watches, precious metals, or other items of high value or special risk unless specifically declared and agreed.

If you submit or conceal any prohibited items for storage or removal without our knowledge, you do so at your own risk and you will be responsible for any resulting loss, damage, liability, or costs. We reserve the right to refuse, remove, or dispose of such items at your expense.

Waste and Environmental Regulations

We are not a waste disposal contractor and do not provide general rubbish removal services unless expressly agreed in advance. You must not present domestic refuse, building waste, hazardous waste or fly tipped materials as part of your goods for storage or removal.

Where we agree to remove unwanted items, they must be disclosed and listed, and any additional charges will be confirmed before removal. Certain items may be subject to special requirements under waste and environmental regulations. You are responsible for declaring any such items and for any costs associated with their lawful disposal.

We will comply with applicable waste and environmental legislation when disposing of items we have agreed to remove. We reserve the right to decline removal of any item that we reasonably believe would breach such regulations or pose a health, safety or environmental risk.

Our Liability

We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods, and for any other loss arising from our services, is subject to the limitations set out in this section.

We are not liable for loss or damage where:

The loss or damage arises from your failure to pack, secure or protect the goods properly, unless we have agreed to provide packing services.

The loss or damage is caused by normal wear and tear, atmospheric or climatic conditions, inherent vice or defective condition of the goods.

The goods consist of fragile or high value items that have not been properly protected or declared.

The loss or damage results from your acts or omissions or those of your agents or contractors.

Our total liability for loss of or damage to your goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable market value of the goods at the time of loss, and may be further limited to an agreed figure if stated in the quotation or insurance documentation. We will not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of enjoyment or loss of opportunity.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

Insurance

You are responsible for arranging suitable insurance cover for your goods during storage and removal, unless we have expressly agreed to provide insurance or extended liability cover under a separate agreement. If we offer or arrange insurance, it will be subject to the terms, conditions and exclusions of the relevant policy, which will be made available to you.

We strongly recommend that you review the adequacy of your insurance cover, particularly for high value, fragile or unusual items. You should notify your insurer of any planned move or storage to ensure that cover remains in place.

Claims and Complaints

If you believe that your goods have been lost or damaged, or if you have any complaint about our services, you must notify us in writing as soon as reasonably possible, giving full details of the issue.

For visible loss or damage, you should notify us on completion of the service or within a short reasonable time thereafter. For non visible loss or damage, you should notify us within a reasonable period after discovery and in any event within the timescales stated in any applicable insurance policy.

We will investigate any claim or complaint and may request evidence, including photographs, inventories, or proof of value. You must cooperate with our enquiries and, where applicable, with the insurer. Failure to notify us within a reasonable period may affect our ability to investigate and may reduce or extinguish any potential liability.

Storage Terms

Where we provide storage services, your goods will be stored in a suitable facility selected by us. We may at our discretion move the goods from one storage location to another, provided that we continue to take reasonable care of them.

Storage is charged for the agreed period, usually on a weekly or monthly basis, and is payable in advance. If storage charges remain unpaid, we may exercise a lien over the goods and retain them until all outstanding charges, interest and costs are paid.

If charges remain unpaid for a prolonged period, we may, after giving reasonable notice, sell or otherwise dispose of some or all of the goods to recover the amounts owed. Any surplus proceeds after deduction of charges and reasonable costs will be held for you, but without interest, subject to any statutory requirements.

Termination

Either party may terminate the contract for services by giving reasonable notice in writing, subject to any applicable cancellation charges and settlement of all outstanding amounts. For ongoing storage agreements, you must give the notice period specified in your storage documentation or our current tariff.

We may terminate the contract immediately if you commit a serious breach of these Terms and Conditions, become insolvent, or fail to pay amounts due within a reasonable time. On termination, all charges up to the date of termination shall become immediately payable.

Data Protection and Privacy

We will handle your personal data in accordance with applicable data protection laws. We may use your personal information to manage your booking, provide services, process payments, maintain records, comply with legal obligations, and, where permitted, to provide information about our services. We will take reasonable steps to keep your personal information secure and will not sell your data to third parties.

Governing Law and Jurisdiction

These Terms and Conditions, and any contract between you and us, are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions or the services we provide shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us relating to the services, and supersede any prior understandings, statements or representations, whether oral or written.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that booking. You are advised to review the current Terms and Conditions regularly to stay informed of any changes.